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Product Support

PDA Engineering has significant experience providing support for products in production and/or maintenance phases, including the development of improved or custom models of current offerings

We have experience with Lean Six Sigma, Value Stream Engineering, and other cost reduction efforts that have saved our customers millions of dollars. Our experience includes the U.S. Navy standards program and their legacy equipment.

Our Expertise

  • Manufacturing and field usage problems

  • Process improvement

  • Tooling design

  • Drawing/Document conversion (paper to Solid CAD)

  • Qualification to standards

  • Cost reduction and Value Stream Engineering

    • Alternate fabrication methods (injection molding, vacuum forming, die casting, etc.)​

    • Part count and inventory reduction

  • Configuration and data management​

  • RMA analysis (including RCM and RBS)

  • Material obsolescence management

Services include:

The Integrated Product Support (IPS) department is committed to identifying and developing innovative products and processes to facilitate continuous improvement throughout the lifecycle of a system

Our team is familiar with all of the IPS elements; our strongest expertise is in product support management, design interface, supply support, and technical data/documentation.

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  • Product support management

  • Design interface

  • Sustaining engineering

  • Supply support

  • Maintenance planning and management

  • Packaging, handling, storage (PHS&T)

  • Technical data/documentation

  • Support equipment

  • Training and training support

  • Manpower/personnel

  • Facilities and infrastructure

Lifecycle Maintenance

Operations and maintenance costs can contribute as much as 80% to the total lifecycle cost of a system. IPS design influence can often reduce and sometimes eliminate maintenance requirements, and effective documentation/training and readiness-based sparing can improve maintenance timelines.

 

The highly skilled Engineers and Data Analysts on the ILS Engineering team collaborate with PDA’s engineering staff to develop the technical data the Technical Writers need to create data modules for the Interactive Electronic Technical Manual (IETM) and for the provisioners to successfully conduct the provisioning guidance conference and prepare the government supply system for sparing in the fleet.

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PDA Engineering's custom component-based content management system allows unprecedented control over the accuracy, integrity, and speed in delivering logistics products.

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We look forward to discussing your needs.

Contact Us

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The U.S. Navy's TIH program requires long term information reporting and data support. We continuously innovate both processes and technologies to arrive at a product that provides data reporting of unmatched quality more quickly.

 

The U.S. Navy requires the TIH contractor to provide a list of lowest replaceable units (LRUs), by platform, per technology insertion (TI). In the early days of PDA Engineering’s involvement it was relatively easy to maintain the list in an Excel workbook – it was just a handful of platforms and one TI cycle (TI-16/18). In the contracts for TI-20/22, however, the workbook became unwieldy and it became difficult for PDA to provide accurate data in a timely manner.

 

We needed to expand the capabilities of our engineering configuration and data management tool. The IPS staff, in close collaboration with the technical staff, identified requirements and worked with the developer to create an end-to-end component-based application that ties engineering and support data together, thereby preserving data integrity throughout the program. Additionally, the data is tagged to facilitate real time data extraction, allowing the IPS staff to create accurate, up to date LRU lists at the push of a button.

Read Our Case Study: U.S. Navy Technology Insertion Hardware (TIH)
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The Tactical Communications Audio Sub-System (TCAS), which has been in use by the U.S. Navy for many years, was originally designed to provide high quality stereo audio for both ISDN telephone and sensor audio to submarine operators.

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As platform architecture started moving away from the obsolete ISDN telephony solution, the submarine communications networks needed a new communication method that could work with Ethernet. PDA Engineering developed the Voice over IP (VoIP) TCAS, an upgraded version of its original ISDN product that preserved the proven high-fidelity audio of the ISDN TCAS and updated the system's security measures and protocol. 

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The VoIP TCAS implements typical VoIP services including speed dial, call hold, caller ID and volume controls. It augments these VoIP capabilities with special sensor audio features for blending VoIP call audio with sensor products, loudspeaker drivers, and external microphone recording, replicating the abilities of the heritage TCAS product. It maintained the heritage form factor and operator and system interfaces of the ISDN model to ensure the least disruption in transitioning to the new product. 

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The VoIP TCAS is used in the U.S. Navy Virginia and Columbia Class submarines, throughout all mission areas and operational scenarios. 

Read Our Case Study: Voice over IP Tactical Communications Audio Sub-System 
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